Paul and the Butterfly Effect

So now that most of you reading this have come back home from either PASS Summit or MVP Summit and are trying to get your heads around being back home and/or in the office again, so grab a cup of coffee and allow me to share a story with you…

(for those of you who have no idea what I’m talking about – imagine a bunch of introverted computer geeks getting together, eating together, drinking various liquids together, learning together, and quite often having an amazingly good time while they’re at it)

This story started out as a response to a note Paul Randal (blog | twitter) wrote just after summit almost a year ago, and for any of you who’ve read my stories, you’ll be familiar with the phrase, “And it got me thinking” – usually about halfway down the story.  But this time it starts at the beginning, see, Paul wrote about this thing called “the butterfly effect” and he was talking about how making one small change in something could make major changes later on…

The links above are Paul’s, the links below will likely reference my own stories, which you’ll understand as you read along.

Paul asked for feedback on what he wrote about the butterflies, and I started writing, and thinking, and thinking, and writing.

And it went something like this:

Gosh, Paul,

It’s hard to figure out where the first butterfly flapped its wings in this story…

And please forgive me – it turned out longer than I expected, but you’ll understand when you get to the end.

I was working at Microsoft (1996-2000), and over time had sent out stories about my then 7 year old son (like this one) – and one day, I got a surprisingly snarky reply-all response back from a fellow I’d considered to be a friend.  We’d worked together (he in England, me in Redmond) – and while I wanted to fire back with all the self-righteousness in the world, how he, a young, single man, didn’t understand the joy that comes from having the privilege of having children, I backed off.

I checked with a trusted friend for advice, and then suggested to him, kindly, that in time, he would indeed understand the joy one can have experiencing a story like the one above, but he was not yet old enough to understand that.  I wished him well, and told him that I hoped that someday he would be able to experience that privilege.  I made sure not to burn any bridges, because his comment was based on youth and inexperience, and I truly valued his friendship.

Fast forward 10 years.

We’d both grown, we’d both lived, but most importantly, we’d stayed friends.

He’d moved to the US, worked for several companies, including the one I work for now, and is now back at Microsoft, based out of Chicago.

Some time back, he heard I was looking for work, and within a day, had written a letter of recommendation based on years of trust, years of both personal and professional friendship, and in part due to that – I had an opportunity to interview and was subsequently hired.

I had/got/made/took opportunities to speak (I did sessions down at for a few years) and then got involved in the SQL community, starting, as I recall, with Chris Shaw (blog | twitter ).  He was one of the speakers at one of the SSWUG sessions at the time (I didn’t know about PASS then), and I was just being me, flipping him crap, and he flipped it back.  We laughed, then he asked if I wanted to speak.  I couldn’t imagine him asking that, but he did, and the conversation went like this:

“Have you ever done any public speaking?”

“Only Eulogies.”


“No really.  One was for my dad, and one was for a friend in my cancer survivor’s support group.”

I couldn’t imagine anything more stressful than doing a eulogy for your own dad, or for a friend who had died of the same disease you were fighting, too, so I figured I’d give it a shot.  How hard could it be, right?

Little did I know – but I worked hard, made some presentations, and I did it for three years. I met wonderful people there (Chris Shaw & Wendy Pastrick  ( blog | twitter ) were with me in the studio one of those times) and met others through the sessions.

Wendy Pastrick, me, and Chris Shaw

Wendy Pastrick, me, and Chris Shaw

…and Paul, I had a ball doing it.

This year I spoke at the SQLSaturday in Portland just before Summit – on communication, and how important it is, and how hard it is to do well. (I have a Bachelor’s degree in Communication and a Master’s in Visual Communication (photojournalism) and am still learning)

And it got me thinking, as so many stories do…

Had I gotten mad at John (the friend in Chicago) and burned that bridge way back in 1997 when I sent that original emailed story out (I think it says 1998 in the one on the blog) – then I wouldn’t have had him as a resource to get the job I have today.

Had I not gotten that job, I wouldn’t have had the speaking opportunity in Tucson.

…nor would I have gone to Summit.

Or had the opportunities to speak.

Or made the friends I’ve made.

I wouldn’t have realized there were other people just as lonely as I was out there who worked in their own little cubicle, being one of very few people in their companies doing what they do.

I wouldn’t have learned about #sqlhelp, and #sqlfamily, and summer camp for geeks (Summit)

I wouldn’t have learned that just by tweeting something with DBCC in it, in short order you could get an answer from the guy who wrote it.

As a result, my mind has been in a state of continuous bogglement (if that’s a word) for the last 7 years.

(you realize this list could go on for a good long while.)

But I did learn – and I know a little about these things now.

I know there are folks out there who will help, who will encourage, and who will cheer me on should I need it.

Just today, I found myself on the cheering/encouraging end of that equation (one member of the SQL community came home from Summit to one less family member in the house)

I don’t know if in doing that, I was a butterfly helping someone in their own life journey. I don’t know..

And I don’t think any of those things (that family member excluded) would have happened had I gotten mad at John those many years ago.

Yes, I do think about that.

Oh, speaking of John… He and his wife now have two boys – and he understands.

Take care Paul – thanks for making me think – that was fun.


PS: not to overload you, but to take the butterfly back even further – almost 100 years ago, there was this little piece of Russian Shrapnel

if it hadn’t hit where it did, you wouldn’t be reading any of this.

And I sent it…

And just now – it got me thinking some more…

Some of the butterflies in life are good ones.  Some are bad ones.

All of them got you to where you are today.

So I’ll end this one, uncharacteristically, with a question:  As you think back, What are your butterflies? What got you to where you are today?

Take care out there, folks,


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Posted by on November 6, 2015 in Uncategorized


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My 10,000th tweet – and #sqlfamily

I’ve been trying to figure out what kind of a profound thing I could write for this milestone tweet… have been thinking about it for days now and trying to edit it down to 140 characters – and – well, I’m cheating a bit and putting a link in here.

The thing that strikes me in the 4 years I’ve been tweeting is this thing we call #sqlfamily.

I don’t remember the whole history about it – but it seemed that one of the places it spawned was Summit a few years ago – where several thousand introverted geeks get together who’ve been typing at each other for years – and some of us were kind of surprised to realize, over time, that there were real people on the other end of those keyboards we’d been tweeting with.

People with… with meat on them, who you can laugh with, share a coffee, a drink, or a meal with, and see the sparkle in their eyes as you realize over the years you’ve known this person, but not *in* person.

You realize that #sqlfamily isn’t just folks who are passionate about SQL – though that’s a huge part of it.  You learn that those in #sqlfamily are folks who have lives outside of work, who have families, and hopes, and dreams, and fears, and….

…and we’re more than people who chase electrons around the planet, we’re people, who’ve become more than just colleagues, we’ve become friends.

…who, when we’re the only ones who have a clue what goes on in our databases at work and have no one to talk to at home about work things (you know “the look”) – find that there’s someone out there in #sqlfamily who actually gets it…

That’s #sqlfamily.

Professionally, some of us have been around long enough to have some gray hair, and have made enough mistakes that we can share a bit of the wisdom that comes from that.

Some are quite young and have the energy and enthusiasm for new things that those with experience can learn from.

Personally, we encourage  each other in times of trial, whether that’s personal or professional.  We spontaneously raise money to help those of us who have fallen, or raise money for a cause, not because we’re looking for glory, but because it’s the right thing to do.

We cheer each other on, whether it’s in some level of self-improvement, or trying to get healthier, or a new life event…

We support each other offline through conversations no one else will ever hear through some of life’s darkest moments

And we flip each other unending amounts of crap – virtual pats on the back, inside jokes and “did you remember when…” moments.

I’ve noticed several businesses trying to use the #sqlfamily hashtag for marketing – and that’s not what it’s for, I had to clarify that with one of them during one of those dark times to get them to understand it, and some did.

#sqlfamily is more than people we work with, it’s more than friends we see a couple of times a year.

#sqlfamily – to me… It’s sacred.

And I’m proud, and honored, to be part of it.


Posted by on July 23, 2015 in Uncategorized



Keeping the Electrons Happy

So I work as a database administrator, which is often something that confounds people who aren’t in IT… if I try to explain to them what I do, their eyes glaze over like a Krispy Kreme donut, and I realize I have to back up and introduce things in a little simpler way, so I usually start off with the sentence:

“I piss off electrons all over the world.”

And that gets them laughing, then I can tell them what I really do.

And the thing is, I work for a consulting firm, but I rarely, if ever, see the front end of the applications we run, or work on or build. I see domains, and servers, and databases.

My life at work consists of solving problems, pissing off electrons, and trying not to do the same to people.

For the most part, this is a good set of priorities to have.

As a DBA, you do your best to keep from making mistakes, right? You want your users happy, you want your electrons just slightly irritated, and you want your data to be as perfect as it can be.

It’s hard to see what all this looks like on the front end until you actually see it, and then it’s like being a doctor and seeing symptoms, and intuitively understanding what those symptoms mean.

And, surprise surprise, I have a story about that.

So some years back I had to go to the doc to go over some test results.

When I checked in, they asked all sorts of other questions, like, “Have you ever gone under another name? Have you ever lived at this address? And on and on and on…

I’d been at this place before, they already had this information in their system. There was no reason for them to be asking me these questions.

So I turned the tables, and asked them why they were asking me all these questions.

It turns out someone was in their system with my birthdate and my SSAN…


So the good thing about this?

They noticed it.

The bad thing?

Well, – let me just take you through it – and see if you can figure it out…

The receptionist made a telephone call to fix the problem.

I was ushered back to see the doc, the nurse asked what medicines I was on. This was unusual since it was in their system, but she took all my records and entered them into the system. Sometime later, the doc came in and wanted to compare my records, current to past, and so on, but there was nothing of my medical records after 2007, meaning there were several years of records missing.

What do you think happened at this point? Take a guess, then keep reading.

I put two and two together, and because of the strange series of questions I’d been asked initially, I’d paid attention, and had made a note of the security guy’s name and number, and asked the doc if he wanted me to call, because, “It’s what I do”.

He, still trying to figure out what was going on with the keyboard, said,“Sure.”

I picked up my cell phone, called the number I’d written down and asked to talk to the guy whose name I’d written down below that.

His response: “Oh, I was trying to fix that and must have pushed the wrong button by mistake.”

I just let the silence hang in the air for a little bit while he realized what he’d said and who he’d said it to…

…and then I took off my patient hat, and sitting there in the doctor’s office, put on my DBA hat, cracked my knuckles a bit, and told him to let me talk to the person who was fixing the problem because by golly it was GOING to get fixed, and get fixed right then.

I was connected to the person who was fixing the issue, and explained that I was (ahem) SITTING IN THE DOCTORS OFFICE WHEN MY RECORDS DISAPPEARED, and would she kindly make them bloody well reappear.


She said she could merge the records, said it would take till the end of the day.

Have you ever had to project an air of calmness when it was the last thing you wanted to do?

Yeah… that’s where I was.

I tried to explain to her that I was still (ahem) SITTING IN THE DOCTORS OFFICE, WITH THE DOCTOR, WAITING TO GO OVER RESULTS, and would appreciate it if she could fix that long before the end of the day, like before I left the office, since I was there in the doctor’s office, and we were about to make some pretty significant decisions based on those results.

She said she’d work on it, and I gave her my cell number and told her to call me when she was done.

In a triumph of the anti-nerds, the doc got out a huge pad of paper and a marker and drew on it to show us what he remembered of the information he’d seen before it was deleted, and was most of the way through that when my phone buzzed.

It was the gal from IT who had worked on un-futzing the records.

She said it was fixed. She’d merged the records (her words).

The doc logged into the system again, and all my records were there.

Both he and my wife were impressed.

So we got those things taken care of, I went in later and found that in the results of the merge, my meds showed up twice, (once from the original, once from when the nurse recorded them after they were deleted).

So we (well, they) had to fix that.

I had a little chat with the IT folks at the hospital after that to get them to understand that there were folks out here who knew what was going on in there and what it meant.

And it needed to be fixed.

Because, I realized, as much as I tell people I just piss off electrons, those electrons mean something to someone.

And they have to be accurate.

And it got me thinking…

See, while I was pretty annoyed that the problem existed (it’s not that the whole situation wasn’t already stressful enough), it was an amazing learning experience, to step out of the role of being the patient and tell the doctor who was about to try to fix me, that he needed to let me do my work, in his office, so I could fix his problems, so he could see what he needed to see in order to fix mine.

Yeah, I had to look at that paragraph a time or two myself.

I wondered how long it would have taken if that had happened to someone else right then, because seriously, who else would have been in a position to know what had happened and what it meant?

I’m still a little baffled by it all, and I think that’s okay.

I started looking around at the projects the company I work for does (I work for Avanade, a consulting company), and it always astonishes me what all kinds of things we’re involved in – the stuff I rarely see, but affects people’s lives in ways that are big and small, from the drinks you might get on a flight across the country to buying a motorcycle to, even figuring stuff out at the doctor’s office.

And it makes me realize that I don’t want to piss off the electrons at all.

I want to keep them very, very happy.

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Posted by on April 20, 2015 in Uncategorized


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Life Lessons from SQLSaturdayABQ – Including one from Bugs Bunny


So it’s been a couple of weeks – but SQL Saturday ABQ has finally simmered long enough for me to write about it. I learned so much about so many things down there, and am tremendously grateful for the opportunity to share not only a meal and some learning with professional colleagues, but also reconnect with old friends and make new ones.

The trip down was great – I found out that putting my phone into Airplane Mode seemed to put some pretty cool Airplanes into pictures of an already gorgeous landscape.

I learned the Albuquerque is at 5,000 feet, and for someone used to living at sea level, I learned to appreciate the simple things in life, like, say, air.

(On our second day there the wonderful friend we were staying with took us up to the Sandia Peak Tramway. She and my wife enjoyed the gift shop at the lower elevations while I, still getting used to the 5,000 foot elevation,  went up another 5000 feet on the tram.

No, no oxygen masks fell out of the sky, but I could definitely feel all 10,378 feet of altitude there.

After I got back down, we explored some more, stopped at some lower elevations, and got a little perspective on the mountains for a little further north,

We stopped in a little town called Bernalillo and saw the Coronado Historic Site (above), and could hear the Rio Grande River gurgling down below. It was so different from what we have here in Washington – one could easily say it’s ugly and brown, but that would be missing the point – it’s got a beauty all its own, and needs to be looked at with different eyes.

As for the sessions with SQL Saturday itself…

I learned things about PowerShell in the session from Mike Fal ( b | t ) that made me want to get my hands dirty and try to find problems we’re struggling with in our environments that could be solved with a little PowerShell, and he proved that yes, you can indeed type in a demo, and then promptly demo’d why not to do it. J I loved the examples he gave, and the fact that he stuck with “learn the concepts, don’t freak about the code” – in large part because, just like in Field of Dreams (if you build it, they will come), with PowerShell, if you learn the concepts, the code will follow. You just have to understand what you want to do first – and that happens with the concepts. I’ve learned that if you give someone a problem first, and then give them a pile of tools, they’ll figure stuff out, and you’ll see creative juices flowing as they start thinking about new ways to solve old problems. It’s kind of fun to watch, and more fun to be part of.

I didn’t take any pictures of Jason Horner’s (b|t) session, but I enjoyed his presentation very much, which was full of demos and examples of databases much bigger than the ones I handle. As I recall, there were 4 (FOUR) MCM’s in the room… We were walking on hallowed ground there – and just that level of conversation, questions, and knowledge was fun to be around. I look forward to seeing more of his presentations, and applying what I learned there.

John Morehouse’s ( b | t ) session on social media had an interesting cross section of people in it – some quite experienced who are used to it, but always looking for new things to learn, and some who were absolutely new to the game and had never, ever used it.

John talked about how it can benefit you professionally, how easy it is to blur the lines between personal and professional, and how to do your best to keep them separate if needed. He made a very valid point that no matter where you are, you’re an ambassador for your company – so “think first, then post” along with the idea that once you hit send, it’s out there. Know your company’s policies on social media. That’s a huge thing. Even if you think it’s a private message, the wrong screenshots in the wrong places can be embarrassing for a long time. We also had a live demo of twitter, and how to do everything from getting a question answered with #sqlhelp, to getting a job via social media.

And I learned a lot – I got better doing my presentation on “Life Lessons in Communication” for the second time – and finally getting the butterflies in my stomach to at least fly in formation. I learned a lot from my audience, and had something totally off script pop into my head during the presentation – with the simple sentence of, “Are you solving the problem? Or managing it?” I realized I learned as much from my own presentation and audience as they did from me. Oh – and lessons are everywhere. You don’t even have to look hard. You just have to pay attention.

It was a lot of fun.

Many, many thanks to Meredith ( b | t ) and crew for getting everything together, and for the absolutely wonderful speaker’s dinner the night before. (what was that smokey salsa-y stuff on the chips? that was amazing!)

What came next was a time that can only be described as a slice of heaven.

Any of you in the IT industry know that the whole work/life balance thing is something that has to be managed very, very deliberately.  The cost of not managing it can be ridiculously high.

And so, for the next few days, I was able to spend that precious thing called time chatting with my wife and our friend, getting incredible amounts of fuzz therapy from two wonderful dogs, and just spending time away from the computer.  I allowed myself the time to absorb some of the lessons I’d learned at SQLSaturdayABQ, and then, as I watched some of the hot air balloons drift by, I realized that not all of the lessons I learned there had to do with SQL… a lot simply had to do with life. Some of them are still simmering, but all of them will end up in a story sooner or later.

Again – thanks to…

…all who attended the presentation (Jason had said I couldn’t start until he was there – I had the pre-presentation butterflies and was quietly hoping for him to be late – but he was there in the front row when I got there – so there was no backing out at all :-) –

…to Avanade for giving me the time off to go do this, and

…to our wonderful friend for sharing her lovely home and hospitality with us, and last but most certainly not least

…to my family for their patience and faith in me as I worked through it.

There are many more lessons out there to be learned, and as I find them, I’ll do my best to share them.

Oh, here’s just one:

You know how Bugs Bunny always says, “I knew I should have taken a left turn at Albuquerque!“?

I now know why he couldn’t do that.  :-)

Take care out there, folks…


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Posted by on March 2, 2015 in Uncategorized


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GEEQL Turns Left at Albuquerque!


I’m delighted and still a bit surprised to have been selected to speak at SQL Saturday 358, in Albuquerque, New Mexico, where, if you’re a Bugs Bunny fan, you’ll know that somewhere, somehow, you’ll just HAVE to take a left turn… ­

And when you do, turn left here and join us.  Take a look at the schedule – there’s a boatload of awesome people converging on Albuquerque to share their knowledge with you.

This will be my fifth SQL Saturday and my second one as a speaker (first one was #337 in Portland) and I’m not sure who learned more – the folks listening or me speaking, but it was an enough of an experience to get me to want to do it again, and share and improve some of the lessons I’ve gathered over the years.

So, what will we talk about?

We’ll talk about how communication affects us daily, how it can be the easiest thing to do, and the hardest thing to do well, how who you talk to determines what you talk about, and how you do it – and all in a way that’s designed to show you how to move ahead, both in and outside of your career.

We’ll talk about…

Simple stuff – (When to say what) but in a way that’s easy to understand (using the Titanic as an example)

And complicated stuff (did you realize that men and women communicate differently? – and that both ways are valid?)

And by the time we’re done, we’ll all have laughed a bit, commiserated a bit, but most of all, we’ll all have learned something.

Looking forward to seeing you there!

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Posted by on January 29, 2015 in Uncategorized


T-SQL Tuesday #60– Something New Learned


So – as I write this, it’s the Monday evening after Summit

Emotions are still fresh, but my mind still trying to double-clutch its way back to thinking about how to apply all the things I’ve learned and I’ve been struggling to find words to answer the question asked for this one, but I think it was narrowed down to one tweet that we’ll get to in a moment.

Like many of you, while I work around a lot of people, and work with people, most of the work I do is fairly solitary. I don’t often get a chance to learn with or just relax and chat with folks outside of work who are fighting the same battles, have similar goals, and are struggling with similar  issues.

I’d been working quite a few overtime hours, plus getting ready for my first presentation in a long time for SQLSaturday 337, so I was a little frazzled coming into Summit14, and was, frankly, looking forward to what I’ve taken to calling “Summer camp for Geeks”.

Take the best thing you can remember from any summer camp you’ve ever been to. (For me, regardless of the camp, it’s the camaraderie – so let’s go with that).

Take that camaraderie – and add to it the concept of a support group. Oh, for those who haven’t been part of a support group, let’s just go to our old friend Wikipedia, which states, in part:

In a support group, members provide each other with various types of help, usually nonprofessional and nonmaterial, for a particular shared, usually burdensome, characteristic. Members with the same issues can come together for sharing coping strategies, to feel more empowered and for a sense of community. The help may take the form of providing and evaluating relevant information, relating personal experiences, listening to and accepting others’ experiences, providing sympathetic understanding and establishing social networks.

Wait – let’s look at those last two sentences again one at a time…

“Members with the same issues can come together for sharing coping strategies, to feel more empowered and for a sense of community.”

Uh – yeah – there’s 5,000 of us from all over the planet, most of us working in pretty solitary kinds of positions, where it’s often hard to talk about the issues we’re facing, often because we’re the only ones in the company facing them. Interestingly, we’re often introverts, which means at some level, we’re okay with the whole “working by ourselves” thing. But it is nice to know you’re not the only one out there trying to invent this particular wheel, or shove this particular boulder up a hill… Again… (see Sisyphus). That brings us to the second of the two sentences:

“The help may take the form of providing and evaluating relevant information, relating personal experiences, listening to and accepting others’ experiences, providing sympathetic understanding and establishing social networks.”

Just read that again… I know, it’s likely the third time… Right – then look at the picture of the community zone below from the tweet by Neil Hambly (B|T)

I was just stunned at the simplicity of Neil’s comment, “This what #sqlhelp is like in the flesh Many folks just in the community zone waiting to help others”

Just from this shot, I see Kevin Kline (B|T) chatting with someone on the floor on the left. Wendy Pastrick (B|T) is chatting with someone about dead center. I think that might be Grant Fritchey (B|T) there in one of the blue shirts in the background. I know for sure there was at least one SQUEEEE! (B|T) there. ;-)

I know there are other folks I didn’t get a chance to meet or can’t recognize in this shot – but I was in the same spot that Neil was when he took that picture and saw the same thing.

And heard the same thing.

And it was people simply wanting to help others who were going down the same path. People would come to that blue carpet and be welcomed in. They’d reach out for help, and there was someone in there, reaching back. Understand, there were folks just starting their careers in there mixed right in with folks who were pillars of the SQL community, there were beginners, MVP’s, and MCM’s, and all were reaching out to each other to help.

That help took all forms. Sometimes, someone just needed to talk something out. Other times, it was a deep conversation. Often there was laughter, and what became known as #sqlhugs as those of us who’d emailed or tweeted with others for years finally got to meet them face to face. In the shot, you see people talking with each other, you see people on their laptops while on support calls during the conference itself (it was obvious on some, you could hear one side of the conversation, “…Okay, now click ‘next’…”)

And for some, just like Neil said, it was #sqlhelp in the flesh.

If you’re not familiar with the #sqlhelp hashtag – click on that one on the left there – it’ll take you to the post Brent Ozar (B|T) put out on his blog to explain how it works, with the opening line: “You’ve got questions, we’ve got answers.”

And at summit – sqlhelp wasn’t just something we typed.

We got to see some of the people behind it (that’s be all of us)

We got to meet them.

And we got to experience that camaraderie of summer camp and the warm embrace of a support group.

We got to hear the laughter behind an LOL as someone got a joke, or got to actually see, talk to, and listen to the folks behind it.

And over time, what became clear to me is that while I’ve used #sqlhelp in the past and monitor it in the present, #sqlhelp isn’t just some search engine that spits out answers like ones and zeroes. . It’s real people, with real experience (and real questions), again, some just starting out, some, like I said, pillars of the community, but who all take or make the time to get an answer for you, and then, often, check back with you to make sure you got it.

#sqlhelp is folks who care, folks who’ve reached forward to others in their careers and are now reaching back to help those who need it.

That’s one thing I learned at Summit this year. Not just in my head, but in my heart.

And in case no one’s said it out loud, it’s appreciated.


Posted by on November 11, 2014 in Uncategorized


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GEEQL Speaks! :-)


Hey all,

I’m honored, thrilled, and just a wee bit terrified to have been chosen to speak at the Portland SQL Saturday, November 1st.

(and I blame Julie (B | T) for this) ;-)

Many of you have read the stories I’ve written here about SQL or the stories about life on my other blog.  Well, here’s your chance to actually hear some of them with the tidbits of knowledge I’ve picked up along the way and how it all applies to life at work..

I’ve learned much over the years and it seems like it’s time to start giving back. My presentation will be about communication – and a few of the ways I’ve learned about how to do it better.

On the Agenda (barring any last minute changes) will be lessons as you see below using stories, illustrations, and examples you might not expect, but do indeed get the point across, and tell a story.

So, if you’re curious – here’s the outline I’ll be working from:

Communicating: The Various Directions

  • Across to peers/other departments
  • Up to management/leadership
  • Down to Support your directs
  • Getting the right numbers to the right people
  • Using numbers effectively (Presentations)
  • Understanding your audience
  • Using those numbers to
    • Help state your case
    • Help get what you want
    • Polish your resume
  • Communicating “Oops”
  • Sometimes, Things go wrong
  • Communication during Emergencies

And last but not least – why it’s all important.

I look forward to seeing, learning, and laughing with you there.




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Posted by on October 28, 2014 in Uncategorized


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