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DPM… and “Why are my SQL Transaction Logs filling up?” (the answer… really)


Here at Avanade we run a lot of pre-release software from Microsoft, so we can work the bugs out, so to speak, and thus be able to get better solutions to the customers we’ve got.

One of the software packages that we use is the System Center Suite – including, in this case, the Data Protection Manager part.  It’s now in production, released product for some time, and we now run all our backups with it.

The thing that is totally weird for me as a DBA is that all of the backup jobs I had on the boxes got disabled, and DPM took over. It was like driving a car with an automatic transmission for the first time. “What do you mean I don’t have to do backups?”

If you have things set up properly (which is a deeper subject than this blog post is meant for) – it’s close to hands off – which, come to think of it, is still weird.

So, over the time we’ve had it – I’ve found that there are several things to be aware of in the implementation of it.  This is not an all-inclusive list of surprises, this is just a couple of the things that I found out – after researching them myself and finding a lot of bad information out there.

The information below is from my own experience, from conversations with Microsoft, and from research I’ve done.  That said, my goal is to help keep you out of the DPM weeds by helping you

  1. Understand how DPM handles SQL backups in the varying recovery models you can have (full, simple, etc.)
  2. Understand where it needs drive space. (this can be an absolutely evil ‘gotcha’ if you’re not careful)
  3. Edge cases.
  4. How items 2 and 3 can intertwine and get you into deep doo-doo and what you want to do to stay out of it.

So, ready?

Oh – assumptions:

You’ve got DPM installed, and for the most part, configured.  It’s working, but you have transaction log drives filling up on some of your servers, and it’s not really clear why.

Wanna know why?

Here’s the answer:

It’s because the UI is very unclear, because the documentation is unclear, (there was a hint of it on page 83) and because the things that would be obvious to a DBA simply aren’t mentioned.

So, having said that – let’s explain a little.

After a few years of running it, and we flog it to within an inch of its life, I’ve come to – if not make friends with it, then at least I’ll give it grudging respect.

But you have to know what you’re doing.

So first off: Settings.

You organize your backups in DPM in what are called protection groups.

Think of it as a glorified schedule, with lots of properties you can adjust.

Now when you’re creating the protection group, you can create it to back up file servers, Exchange servers, and SQL servers.  We’ll talk about SQL servers only here.

So when you back up a SQL box, you might have some databases (let’s say the system ones, Master, Model, and MSDB) in simple recovery mode, and the user databases in full recovery.

What you’d do is create two protection groups.

One for the system databases, for simple recovery.

And one for the user databases, for full recovery.

And this is where the first gotcha comes into play.

See, when you create that protection group, you’re going to come across a tab in the creation of it that gives you this choice… It’s like the matrix… Blue pill? Red pill?

And, when we were setting it up, we scoured the documentation to try to figure out how to set it up for databases that were in full recovery mode as well as doing mirroring.

And we kept running into problems with full transaction logs.

It turned out I wasn’t alone in this.

I googled the problem…

I binged the problem..

Heck, I even duckduckgo’ed the problem.

Everyone, it seemed, had the same question.

And the answers were surprisingly varied.

And most, honestly, were wrong.  (Note: that’s not to sound arrogant, this was a tough one to crack, so a lot of folks were coming up with creative ways to try to work around this issue)

Some folks were doing what we’d done initially *just* to keep the systems running. (manual backup, flip to simple recovery, shrink the logs, flip back to full recovery) – yes, we absolutely shredded the recovery chain, just shredded it – but the data in that application was very, very transient, so keeping it up and functioning was more important than keeping the data forever.

So while we were frantically – okay, diligently – searching for answers, managing the problem, we were also looking for a cure to the problem, because there was no possible way this could be an enterprise level application if it was behaving so badly… Right? There had to be some mistake, some setting we (and everyone else in those searches above) weren’t seeing, and it finally ended up in a support call.

My suspicion was that the transaction logs weren’t being backed up at all, even though that’s what we thought we were setting.

I’d been around software enough to know that clicking on an insignificant little button could wreak catastrophic results if that’s not the button you meant to push.

And this was one of them.

See, the databases that were in full recovery (namely those in that app that had the mirroring) were our problem children.  Databases in simple recovery weren’t.

It made me wonder why.

And one day, I was on the phone about another DPM issue, (for another post) and I asked the question, “So what exactly is happening if I click on this button versus that one? Because my suspicion is that the tlog is not getting backed up at all.”

And then I asked the more crucial question for me, and likely for you who are reading this:  “What code is being executed behind these two options?”

And the fellow over at Microsoft researched it for me and came back with this:

“In DPM, when we setup synchronization for SQL protection, those Syncs are log backups. DPM achieves that by running the following SQL Query

BACKUP LOG [<SQL_DB>] TO DISK = N'<Database_location_folder>\DPM_SQL_PROTECT\<Server_Name>\<Instance>\<DB_Name>_log.ldf\Backup\Current.log'

Recovery Points are Express Full backups. If we setup a group to run sync just before recovery points, DPM will create a snapshot from the replica and then create a Full Database backup (sync).

BACKUP DATABASE [<SQL_DB>] TO VIRTUAL_DEVICE='<device_name>'

WITH SNAPSHOT,BUFFERCOUNT=1,BLOCKSIZE=1024

In this case we will never have log backup thus no log truncation should be expected.”

What does this mean?

It means that if you have a database in full recovery, you will want to put it in a protection group that is set to schedule the backup every X minutes/hours like this:

In DPM, click on “Protection” tab (lower left), then find the protection group.

Right click on it and choose ‘Modify’ as below.

GEEQL_DPM_Modify_Protection_Group

Expand the protection group and pick the server you’re trying to set up backups for there – you’ll do some configuring, and you’ll click next a few times, but below is the deceptively simple thing you have to watch…  This dialogue box below – which will have the protection group name up at the very top (where I’ve got ‘GROUP NAME HERE’ stenciled in) can bite you in the heinie if you’re not careful.  So given what I’ve written, and from looking at this and reading what I wrote above – can you tell whether this is backing up databases in full or simple recovery mode?

GEEQL_DPM_Backup_Full_Recovery

See how it’s backing up every 1 hour(s) up there?

That means the code it’s running in the background is this:

BACKUP LOG [<SQL_DB>] TO DISK = N'<Database_location_folder>\DPM_SQL_PROTECT\<Server_Name>\<Instance>\<DB_Name>_log.ldf\Backup\Current.log'

We’ll get into more detail in a bit, but this means you won’t have full transaction logs.  This is the setting you want for the protection group you’ve got to backup your databases in full recovery mode (and the ones that are mirrored or in Availability Groups). The other option you have is to back up “Just before a recovery point” – which, if you’re thinking in terms of SQL and transaction logs, really doesn’t make a lot of sense.  We went through the documentation at one point, and I think we were right around 83 pages in before it gave an indication of what it *might* be doing here – but even so it wasn’t clear, but now we know.  So what you’d want to have in this protection group would be a bunch of databases in full recovery mode.  You might want to create different protection groups for different servers, or different schedules, that’s all up to you… The crux is, if it’s a database in full recovery mode, this is how you want to set it up, by backing up every X minutes/hours… Making sense?

Okay, let’s take a look at the other option…

GEEQL_DPM_Backup_Simple_Recovery

If you have a database in simple recovery, you’ll want to put it in a protection group that does backups just before the recovery point.  And that’s what the screenshot above does.    When you click on that radio button, the code it runs in the background if you’re backing up SQL databases, is this:

BACKUP DATABASE [<SQL_DB>] TO VIRTUAL_DEVICE='<device_name>'

WITH SNAPSHOT,BUFFERCOUNT=1,BLOCKSIZE=1024

And you should be set.

You can change the frequency of the express full backups by clicking on the ‘modify’ button in the dialogue above, and you’ll have quite a few options there.

Understand, you have several different buckets to put your databases in.

  1. Simple recovery (see above)
  2. Full recovery (see above)
  3. Whatever frequency you need for your systems (from above)
  4. Whatever schedule you need for your systems (from above)

Believe it or not, that’s it.

Put the right things in the right place, and DPM is close to a ‘set it and forget it’ kind of a deal.

However…

…there are some Gotchas and some fine print.  This is stuff I’ve found, and your mileage may vary – but just be aware of the below:

  • If you put a db that’s in simple recovery into the protection group meant for databases that are in full recovery, you’ll likely get errors with DPM complaining that it can’t backup the log of a database that’s in simple recovery mode. Since you manually put that db (in simple recovery mode) into that protection group (that’s configured to back up databases in full recovery mode), it will be your job to get it out and put it in the right protection group.  That will make the alerts go away.
  • If you put a db that’s in full recovery mode into the protection group meant for simple, you’ll fill up your transaction logs, fill up your disks, and your backups will fail, and you may, depending on a few factors, hork up your database pretty bad… (this is what most people complain about, and that will solve the disk space issue). And, since you (or someone on your team) likely put the db in the wrong protection group, putting it in the right protection group will be the first thing to do… Having enough space on your log drives is critical at this point – because DPM will start to make copies of your transaction logs as part of its backup process, and will need the room (as in, half of your transaction log drive).  More details below.
  • I’ve found a couple of Corollaries to go with this:
    • Corollary 1: DPM creates a folder on your transaction log drive called “DPM_PROTECT” -it stores copies of the transaction logs in there.  Those are the ‘backups’.
      • You have a choice between compressing backups and encrypting them…
      • If you encrypt them, they’re full sized, even if they’re empty.
      • So if you have transaction logs filling up 50% of your t-log drive – guess what’s filling up the other half?  (DPM’s t-log backups).  That DPM_PROTECT folder is a staging folder and is sometimes full, sometimes not (making it devilishly hard to monitor for), but you need to be aware that if that folder fills up half the drive, you’re running very close to disaster, and that’s when you have to start getting creative in your problem solving (see ‘examples’ below)
    • Corollary 2: DPM can be configured to put the DPM_PROTECT folder on a separate drive, which may suit your needs, and is a topic that will have to be discussed in a separate post, but if you run your transaction log drives pretty full, and have cheaper storage available, this might be an option for you to consider.  We don’t have ours architected that way, so it’s an option I’ve not tried.
  • Examples of things that can go very wrong (like the disaster mentioned above)
    • If you are working with a clustered SQL server and are getting alerts because your log file can’t grow, chances are it’s because your transaction log drive (or mountpoint) is full, and it will be full of both transaction logs, and DPM’s staged backups of the transaction logs.To fix this, you will either need to
      • Extend the drive/make it bigger  (assuming that’s an option for you) and then restart your DPM backups.
        • Note: DPM will likely want to run a ‘validation’ at this point, which will take some time.  My recommendation is to let it do that, but there’s a huge “it depends” associated with this one.  Sometimes – depending on how long things have been broken before you were able to get to them, you might find yourself essentially taking that database out of DPM’s protection group and starting over.  It breaks the recovery chain, but can be faster than letting DPM do its validation of what it thinks your latest backup is compared to your existing one (where you likely broke the recovery chain with the manual log backups)… Like I said, it depends..
      • (not advised, but if you’ve run out of options) backup the database once, and backup the log manually repeatedly (via SQL, not DPM, because you’re trying to empty the drive that DPM has filled up) until you can shrink the transaction log so you have space on the drive for DPM to actually stage a copy of the log file for backup.
        • Once you’ve done that, remember, you’ll have fixed one issue but created another, namely, your recovery chain ends in DPM where you started doing manual SQL backups.  Now you have backups in DPM, and a full + a bunch of log backups in SQL.  Make sure you have a full set of backups in case things go wrong.
    • You’re working with a mirrored server or a server that’s part of an availability group and the databases are in the wrong protection group (simple instead of full recovery)…. You’ve got transaction logs filling up from both the replication that’s involved in this, and transaction logs filling up because they’re not being backed up… It gets ugly.  I ran into this (and wrote about our resolution to it here) where we had issues with log file growth, high numbers of virtual log files, and an availability group with multiple geographically dispersed secondaries… It was, um… “fun…” <ahem>

So…  All this to say something very very simple: Pick the right recovery group, know what’s going on behind the curtains that are in front of what DPM is doing behind the scenes, and honestly, you should be good.  If you understand what radio button to select when you’re configuring the protection group, you as a DBA are about 90% of the way there.  Make sure your transaction log file drives are twice as big as you think they should be (or configure DPM to store them elsewhere), because chances are, you’ll be using half of the transaction log drives for the logs themselves, and the other half for temporary storage of the backups of those transaction logs.

Know what your protection groups will do for you… Know the gotchas, and DPM will, strangely enough, be your friend…

Take care out there – and keep your electrons happy.

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11 Comments

Posted by on June 21, 2016 in Uncategorized

 

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Adventures in Fixing VLF issues on a database in an Availability Group, backed up with DPM, with multiple secondaries


Hey all,

We had a server failover recently during a demonstration to one of the C-level folks, and as you might imagine, it was brought to my attention. The reason for the failover wasn’t something I could control, but the length of time the relevant database took to come up was something I could – so when it finally came up, I noticed the errorlog with this little note:

Database <dbname> has more than 1000 virtual log files which is excessive. Too many virtual log files can cause long startup and backup times. Consider shrinking the log and using a different growth increment to reduce the number of virtual log files.

Hmm…

More than 1000, huh?

Slow recovery from failover, huh?

Hmm…

Where had I seen this before?  Oh yeah, some years back, when we were doing datacenter maintenance, and the *one* sharepoint database  that had all our documentation on (ahem) “How to bring up a datacenter.”  in it took a half an hour to come back – I remember now!

So if you don’t know – having a metric buttload (note – that’s a real term there, go look it up) of virtual log files means that every time your server fires up a database, it has to replay the transaction log to get all up to date and everything, and if the transaction log’s got a bunch of virtual log files, it’s like trying to run data backwards through a shredder… it takes time, and that’s the issue.

I remembered Michelle Ufford’s ( blogtwitter ) post that I’d found back then about counting Virtual log files and tried it on this server now that it was up.

And got this nice little message:

Msg 213, Level 16, State 7, Line 1

Column name or number of supplied values does not match table definition.

Back to “Hmmm…”

Well, I knew dbcc loginfo(dbname) from her script was inserting into a table that the script created, and it had worked before. It had been awhile since I’d run it – so I figured maybe there was some change in what it returned based on the SQL version. So I decided to see what it was inserting…

Well hey – the original script was missing a field (first column above)

So I added it (RecoveryUnitID – the first one below)

…and it worked fine.

Turns out SQL 2008R2 (where the original script worked) returns different fields than 2012 and 2014 (where it didn’t).

I figured I didn’t want to find out which version of the script to use every time I needed to run it on a server, so I told the script to figure that out by itself, and then run the appropriate hunk of code (example below)

So what you see in that code is a combination of this:

https://msdn.microsoft.com/en-us/library/ms174396.aspx from Microsoft to check the version number,

and this

http://sqlfool.com/2010/06/check-vlf-counts/ from Michelle Ufford.

A couple of things to understand here:

  1. This code won’t fix the problem (read Kimberly’s posts below for that)
    1. http://www.sqlskills.com/blogs/kimberly/transaction-log-vlfs-too-many-or-too-few/
    2. http://www.sqlskills.com/blogs/kimberly/8-steps-to-better-transaction-log-throughput/
  2. It will, however, show you that a problem exists.
  3. …that you have to fix and manage (Back to Kimberly’s posts)

You’ll want to do some fixing that involves:

  1. Lots of log backups and log file shrinking, then log growing (See Kimberly’s posts for more info on this)
  2. Adjusting the auto-growth setting from the 1 mb/10% default setting to something significantly larger (Meanwhile, back in Kimberly’s posts… Seriously, check them out)
  3. Oh, and make those adjustments on the Model database so that every new database you create has decent growth patterns instead of the 1 mb/10% bit)
  4. Tadaa – you should find much faster failovers on your clustered systems (assuming you’re still using them and not Availability groups)

So… that made it look easy, right? Well, let me give you the Paul Harvey Version, “The Rest of the Story.”

What I learned, and what complicated things a bit…

My system was an Availability group with two nodes running synchronously, and two nodes in two different datacenters running asynchronously.

They’re backed up by Microsoft’s Data Protection Manager (DPM) that is configured to back up the secondary node.

So my plan was to back up the secondary – only when I did, it told me that the last recovery point (what a backup’s called in DPM) had something to do with Marty McFly, namely that it had been backed up in the future – about 8 hours into the future.

Hmm… Okay, that told me the secondary it was backing up was one of the asynchronous ones, and it was either in the land of fish and chips, or the land of beer and pretzels, either way – it was a weird way to think about trying to preserve the recovery chain.

I created recovery points through DPM, which did it on one of those secondaries, which, strangely, helped to clear the log on the primary.

Then I shrunk the log, in stages, on the primary, which then replicated out to the various secondaries locally and across the pond.

I was able to get the VLF count down from well north of 33,000 to just over 600. The log wouldn’t shrink any more than that, which told me there was a transaction hanging on toward the end of one of the the virtual log files, and frankly, for right then, that was okay.

To fix it further, I almost entertained the idea of flipping the recovery model from full to simple, clearing the log file completely, then flipping it back to full, but that would have totally broken my recovery chain, and with three secondaries, I had no desire to try to fix all the fun that would have created. (Translation: Rebuilding the availability group – Uh… No.)

I then grew the log file to an appropriate size for that database, then increased the growth rate on the database files to something far more in line with what Kimberly mentioned above.

All of this was done on the primary, and the changes I made propagated out nicely, so I only had to make them in one spot.

Oh, while I was researching this…

(I’d done this before – reducing VLF counts, but never on an Availability Group, much less one with multiple secondaries in different time zones where DPM is backing up one of the secondaries, where it’s not obvious which one of the secondaries is the one being backed up)

…I noticed other people had clearly run into this same issue (reducing VLF counts) – and had not only entertained the idea of automating VLF reduction, but taken the idea out drinking, dancing, and somehow ended up with a receipt for a cheap motel room – and then put it all into a stored procedure.

That ran…

In a job…

On a schedule…

Um.

I decided that breaking the recovery chain was bad enough, but shredding it was so much worse – so this part will not be automated.

At all.

Oh – and here’s the code. It’s Michelle’s, with a couple of tweaks from me and one from Microsoft.

--Code to determine how many virtual log files there are in a database.
--modified from the original code here: http://sqlfool.com/2010/06/check-vlf-counts/
--to check for multiple versions of SQL because of schema changes between versions
--if any of the results are > 1000, do multiple log backups (or DPM Recovery points
--to clear out the transaction log + shrinking the tlog to get rid of
--the extra virtual log 'fragments'.
--As always - test this in your test environments first.  Your mileage may vary. Some 
--settling of contents may have occurred during shipping.  You know the drill folks.
--Best reference out there for managing this:
-- http://www.sqlskills.com/blogs/kimberly/transaction-log-vlfs-too-many-or-too-few/
-- http://www.sqlskills.com/blogs/kimberly/8-steps-to-better-transaction-log-throughput/
--the code below handles SQL 2008R2, 2012, and 2014. If you're running something other than that,
--just run a dbcc loginfo(YourDatabaseName) and make sure the #stage table has the same
--columns in it
--if it doesn't, add a section below.
DECLARE          @sqlversion SYSNAME
SET              @sqlversion =(SELECT CONVERT(SYSNAME,SERVERPROPERTY('ProductVersion')))
PRINT            @sqlversion
-- SQL 2008R2

IF @sqlversion LIKE '10.50.%'
     BEGIN
          CREATE TABLE #stage
                                  (
                                     FileID        INT
                                   , FileSize      BIGINT
                                   , StartOffset   BIGINT
                                   , FSeqNo        BIGINT
                                   , [Status]      BIGINT
                                   , Parity        BIGINT
                                   , CreateLSN     NUMERIC(38)
                                  );

          CREATE TABLE #results
                                  (
                                     Database_Name SYSNAME
                                   , VLF_count     INT
                                  );
          EXEC sp_msforeachdb  N'Use [?];
                                Insert Into #stage
                                Exec sp_executeSQL N''DBCC LogInfo([?])'';
                                Insert Into #results
                                Select DB_Name(), Count(*)
                                From #stage;
                                Truncate Table #stage;'
         SELECT         *
         FROM           #results
         ORDER BY       VLF_count DESC
         DROP TABLE     #stage
         DROP TABLE     #results
     END
     --sql 2012/2014 - note - new temp table names because sql thinks old ones are there.
IF @sqlversion >= '11'
     BEGIN
          CREATE TABLE #stage2
                                  (
                                     RecoveryUnitID INT
                                   , FileID         INT
                                   , FileSize       BIGINT
                                   , StartOffset    BIGINT
                                   , FSeqNo         BIGINT
                                   , [Status]       BIGINT
                                   , Parity         BIGINT
                                   , CreateLSN      NUMERIC(38)
                                   );
          CREATE TABLE #results2
                                  (
                                   Database_Name SYSNAME
                                   , VLF_count INT
                                   );
          EXEC        sp_msforeachdb N'Use [?];
                                     Insert Into #stage2
                                     Exec sp_executeSQL N''DBCC LogInfo([?])'';
                                     Insert Into #results2
                                     Select DB_Name(), Count(*)
                                     From #stage2;
                                     Truncate Table #stage2;'
          SELECT         *
          FROM           #results2
          ORDER BY       VLF_count DESC
          DROP TABLE     #stage2
          DROP TABLE     #results2
     END

Thanks to the #sqlhelp folks for their advice, suggestions, good-natured harassment, and ribbing:

Allen McGuire (blog | twitter)
Argenis Fernandez (blog | twitter)
Tara Kizer @tarakizer (blog | twitter)
Andre Batista @klunkySQL (blog | twitter)

and of course, the ones whose reference material I was able to use to put this together:

Michelle Ufford (blog | twitter)
Kimberly Tripp (blog | twitter)
Paul Randal (blog | twitter)

<outttakes>
When I told Argenis about the DPM involvement and secondaries in multiple timezones, his response 🙂

 
4 Comments

Posted by on January 5, 2016 in Uncategorized

 

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Problem Solved: Lync Reporting issues


Awhile back we had a pretty significant series of issues with our Lync implementation that took some time to resolve. Now that it is, I thought I’d write up something for one of them to help others that have run into the same problem so that it can be fixed up once and for all.

Note: these notes come from my own personal experience with a dash of a case we had open with MSFT at the time.

Lync, for those of you who aren’t familiar with it, is Microsoft’s corporate instant messenger suite – which brings voice, (both individual and conferencing), sharing, and IM into one package. If there was ever any program I’ve ever used that’s changed how I work, this is it.  Calls, conferences, desktop sharing, all from the same app.  Truly well done.

That’s on the front end.

On the backend, however, it gets a little more involved – and for those running the app, there’s a lot of reporting that will allow you to monitor things like call quality, what the system is doing, and if there is trouble in paradise, as it were, you can use this reporting to start narrowing down the issues you’re running into, and that will help you both troubleshoot and resolve them.

And that’s the part that was giving us trouble.

It’d work for a bit, then give us weird errors, and the folks trying to troubleshoot global call/connection issues were completely blocked. So they were frustrated, and we needed to figure out how to fix it – not just this once, but fix it period.

The problem:

Lync reporting, when we got to the Monitoring Dashboard report, would often render an error like this:

What you'll get if the stored procedures haven't been run

What you’ll get if the stored procedures haven’t been run

If you can’t read the image, there are two error messages:

“Report processing stopped because too many rows in summary tables are missing in the call detail recording (CDR) database.  To resolve this issue, run dbo.RtcGenerateSummaryTables on the LcsCDR database.”

“Report processing stopped because too many rows in summary tables are missing in the Quality of Experience (QoE) database.  To resolve this issue, run dbo.RtcGenerateSummaryTables on the QoEMetrics database.”

You can find that I’m not the only one that ran into this error by just using your favorite search engine – Google, Bing, DuckDuckGo, whatever. (the results are pretty similar)

Bottom line – the error is the same: Some level of activity that’s been happening on the server is not reflected in the troubleshooting reports you want – and the error message has both good and bad parts to it.

The good: As far as error messages go, this one is surprisingly clear. Basically do what it says, and, depending on how much it has to summarize, it takes a few minutes and sums up a bunch of information that is amazingly useful in the reports our Lync team needs.

The bad: It exposes names of objects that someone might not actually want to have exposed, though people who see this are often the people who need to, so it’s a bit of a two edged sword.  The other thing is that there’s nothing to give us any indication of how often what’s mentioned in the message needs to run. I figured (as did many of the others who’ve run into this) there was some process that called this set of stored procedures at some defined period, but from what I saw in my research and what I experienced myself, that was not happening for the folks who were running into this. On a hunch, while was on a call with MSFT on a related issue, I discovered that the stored procedure referenced in the above screenshot needs to be run at least daily.

Well that’s not hard…

So my suggestions below are based on the following assumptions:

That you’ve got SQL installed on your server with SQL Agent running – this was something that seemed to be the culprit in a lot of the issues in the links above.

We depend on SQL Agent to run our automation, so it was running but the process/job/scheduler to run the needed code wasn’t there at all.  The below instructions fix that.

So I created a SQL job, and scheduled it to run once daily. Since the stored procedures are in different databases, I just wrote the execution commands (below) fully qualified, so you could do the same.

I also created some output files on the jobs just to be sure I could monitor what the jobs were doing for the first little bit, and guess what?

It worked.

Problem solved.

So – if you’re experiencing the issues described above and don’t have a job scheduled on your Lync SQL Server, do this:

  1. Create a SQL job on the SQL server that has your QoEMetrics and LcsCDR databases on it.
  2. Give the job a name that makes sense and fits your job naming conventions..
    1. I named mine: Lync Reporting Monitoring Dashboard Summary Numbers
    2. Put something like the below in the description field so that once the braincells you’re now using to solve this problem have been overwritten, you’ll still have a clue as to why you did this:
      1. LYNC – Error appears in reporting when tables haven’t been populated frequently enough. This code was missing and it is confirmed that it needed to be run daily with MSFT. It is scheduled as such. Questions? Contact <you or your SQL operations team>
    3. Click on ‘steps’
    4. Click’new’
    5. Add one step – you’ll have to name it… I named mine: RTC Generate Summary Tables – because that’s what it does.
    6. I leave the database set to master and paste the following code in.

–this code should be run daily per MSFT

EXEC      QoEMetrics.dbo.RtcGenerateSummaryTables

GO

EXEC      LcsCDR.dbo.RtcGenerateSummaryTables

GO

  1. If you want an output file, find your log drive and paste this in there (editing the <drivepath> below as appropriate):
    1. <drivepath>\MSSQL\Log\LyncPopulateSummaryTables_$(ESCAPE_SQUOTE(JOBID))_$(ESCAPE_SQUOTE(STEPID))_$(ESCAPE_SQUOTE(STRTDT))_$(ESCAPE_SQUOTE(STRTTM)).txt (that’s a little snippet from some of the best code I’ve seen at http://ola.hallengren.com)
  2. I scheduled mine to run at some hour when I’m asleep – and it now takes about 12 seconds to run daily.  You may want to adjust the schedule as needed for your environment
  3. Do that, and you should be able to forget about that report, and your Lync team should be able to know that it’s there every day – whenever they need it.

Take care – and good luck.

Tom

 
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Posted by on September 15, 2014 in Uncategorized

 

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Error 42d, SQL, and which kind of “Software”?


The other day we had a clustered server freak out on us.  On a four node cluster, one instance appeared to be randomly failing over constantly, never staying in one spot long enough to really do anything.  It was maddening, it was frustrating, and it was really hard to even catch up to it before it moved to another node. It also housed the database for a fairly important application.

Eventually I got the instance locked down long enough to get it to just sit still, and was able to look at the logs.

The weird thing was, while I was intently looking at the logs, I also found my mind wandering off in directions that I wouldn’t have expected – at least at that time in the morning, and with the pressure on so much – I mean, the server was just plain down and wouldn’t start.  Something was really weird, there was more than a little urgency to get things fixed, and yet my mind was wandering into places it just shouldn’t have been going right then.

Okay, Focus…

Let’s see what happen – and there again… I’m looking at problems software is causing, and ironically, it was – oh, how to put this delicately – another kind of ‘software’ that had my mind wandering.

And then I saw it – and I saw what my subconscious mind was trying to tell me… That the strange error I was seeing was a 42d.

Hmm… SQL would start, appear to run, I’d see a few lines in the errorlog – then boom, it’d failover, the one constant was that whole distracting 42d thing…

Hmm… I did some checking, and found that 42d is the hex equivalent of a logon failure.

What, so SQL can’t log on to the network itself?

No, wait, the Service Account can’t log on.

That’s a network account – and on a hunch I checked to see if for some reason that account was locked out – and sure enough, it was.

My colleagues over in AD land unlocked the account, I fired up SQL, and all was happy.

So…

Obviously, your mileage may vary, you might be facing a totally different issue, but if you find yourself thinking about software that has nothing to do with computers, or a double barreled slingshot about the time you’re trying to troubleshoot a server down, take a look at the SQL errorlog and check with your friends over in AD (that would be ‘Active Directory’) land  to see if that service account is locked out.

If it is, either unlock it or have your AD people unlock it, and you should be all set.

So remember, 42d can apply to two different types of software… It’ll be up to you to know which one to use where.

 
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Posted by on March 20, 2013 in Uncategorized

 

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